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Closing Date: Sunday 6th of January 2019
Organization MMI Holdings Limited
Employment Type Internship
Province Western Cape
Town/City Cape Town
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Details

MMI Health, in partnership with INSETA (Insurance Sector Education and Training Authority), is offering young South Africans a fantastic learning opportunity in the Financial Services Industry. The Internship Programme offers participants the opportunity to develop their skills and to gain exposure within a Call Centre environment. This programme is aimed at dynamic, focused individuals who are able to provide an effective and efficient service to clients by receiving, evaluating and responding to telephonic/electronic enquiries timeously. The internship is within Momentum Health based at the Cape Town office.

 

WHAT YOU’RE GOING TO DO

  • Identifying risks to the company and escalate accordingly.
  • Engaging in effective communication and delivery according to Service Level Agreements.
  • Be a consistent service delivery to ensure client retention and satisfaction.
  • Obtaining and maintaining broad product and industry knowledge in order to effectively and accurately respond to customer queries.
  • Service Level Agreements are met and exceeded at all times.
  • Providing first time resolution on queries of a complex nature.
  • Dealing promptly with client requests in a competent, efficient and professional manner.
  • Driving and supporting effective teamwork within the department.
  • Engaging in appropriate training interventions to promote own professional development.
  • Ensuring to demonstrate the company’s values on a daily basis.
  • Recording of all queries and interactions with customers onto the workflow system.
  • To ensure the required turnaround time is met.
  • To ensure that all correspondence sent out is of the highest quality.

 

REQUIREMENTS

  • Be aged between 18 and 25 years.
  • Be able to speak, read and write English.
  • Fluency in an African language will be advantageous.
  • Be computer literate.
  • Currently unemployed or no work experience.
  • Not be studying at any other institution.
  • Not be registered for any other learnership.
  • Have a clean criminal and credit record.
  • South African citizens only.
  • Must be able to start 1 February 2019.

 

COMPETENCIES REQUIRED

  • A keen interest in learning.
  • Is committed to completing the internship.
  • Is determined to succeed.
  • Has a positive attitude.
  • Has excellent communication skills (verbal and written).
  • Has a good sense of judgement.
  • Has excellent organisational skills.
  • Is self-disciplined and self-motivated.
  • Has good problem solving/initiative.
  • Is service oriented.
  • Is results oriented.
  • Has great attention to detail.
  • Takes ownership and responsibility.
  • Is action oriented.

 

EXPERIENCE AND QUALIFICATIONS

  • Passed Matric (a pass in mathematics, maths literacy or accounting will be beneficial)
  • Must have also completed a 1 year qualification/certificate OR completed 1 year of tertiary education but could not study further due to financial/personal reasons.

 

ADDITIONAL INFORMATION

Shortlisted candidates will be subjected to the following statutory checks:

  • ITC
  • Reference
  • Criminal Check
  • Qualification Check
  • Psychometric Assessment

 

Should you not be contacted within two weeks, please consider your application unsuccessful. This opportunity is not open to recruitment agencies and we reserve the right not to fill the vacancy.

Please submit the following in your application:

  • CV.
  • Certified copies of your matric certificate (must be attched with your CV).
  • Certified copies of your ID Document (must be attched with your CV).
  • Proof of 1 year of study towards a tertiary education/certificate (must be attched with your CV).

 

Closing Date: 6 January 2019

 

Apply Online

 

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MMI Holdings Limited: Service Consultant Internship 2019

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