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Closing Date: Sunday 24th of March 2019
Organization North-west University
Employment Type Internship
Province Gauteng
Town/City Vanderbijlpark
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Details

Position: IT Internship (One Year Contract)

Location: North-west University (Vaal Triangle Campus)

 

Purpose of the position:

To be trained to provide a Service Desk and information communication technology, electronic services installation, maintenance and support function to NWU users to support their business functions.

 

The responsibilities include:

  • Timely and effective processing and resolution of basic information technology and telecommunication incidents,
  • problems and requests following agreed procedures;
  • timely escalation of complex problems to appropriate support team for resolution and monitor status of ticket until resolution;
  • providing informal training on services when required;
  • Liaising with clients on status of tickets.

 

Responsibilities:

  • Financial Incident, Problem and request management
  • Management of computer rooms and lectures venues
  • Infrastructure  and network Support
  • Reporting
  • Venue support / Student support
  • Client liaison

 

Minimum requirements:

  • Relevant tertiary qualification within Information Technology and or related field.
  • No experience required

 

Other competency requirements:

  • Basic of standard software programs (eg MS Office, Windows Operating Systems, Email and internet)
  • General knowledge of network operating systems
  • Basic knowledge of information communication technology.
  • Have a valid and applicable RSA driver’s license
  • Excellent problem resolution skills
  • Excellent customer service skills
  • Have good telephone ethics and communication skills.
  • Ability to manage time effectively
  • Adapt to diverse organisational environments.
  • Ability to maintain strict confidentiality in performing duties
  • Ability to develop good relations with  all stakeholders
  • Ability to work well in a team environment as well as independently
  • Ability to work under pressure and maintain professionalism
  • Adapt to diverse organisational environments
  • Ability to maintain strict confidentiality and data security in performing duties

 

How to Apply

Apply Online for the North-west University: IT Internship programme 2019

 

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North-west University: IT Internship programme 2019

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