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Closing Date: Wednesday 23rd of September 2020
Organization Clicks
Employment Type Learnership
Province Western Cape
Town/City South Africa
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Details

Clicks Contact Centre Learnership Programme 2021

This is a 12-month Learnership contract and the successful candidate will be enrolled in an NQF2 Contact Centre Learnership Programme.

Job Objectives:

  • Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
  • Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution
  • Maintaining the ClubCard database by means of accurately processing information on individual ClubCards
  • Assist customers with Clicks online and Clicks App related queries
  • Assist customers’ with Clinic Bookings
  • Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.
  • To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns
  • Completing daily productivity reports in excel for any outbound work done.

Minimum requirements

  • Grade 12 / Matric or equivalent
  • Typing speed of 20 wmp
  • Computer literate (Proficient in MS Outlook, Word and Excel at beginner level)
  • Mathematical literacy (Required for ClubCard points calculations)
  • Must be able to speak clearly and communicate in English.


Competencies:

  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Delivering Results and Meeting Customer Expectations
  • Adhering to Principles and Values

 

How to Apply

Apply Online for the Clicks Contact Centre Learnership Programme 2021

 

Closing date: 23 September 2020

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Useful Links

How to apply for a learnership or an internship | Watch Video
 

Clicks: Contact Centre Learnerships for 2021

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