Givaudan invites suitably qualified applicants to apply for the Customer Care Learnership Programme 2026 / 2027 in Johannesburg.
Learnership Application Closing Date: Not specified
Learnership Location: Johannesburg, Gauteng, South Africa
About the Givaudan Customer Care Learnership
Givaudan is offering a Customer Care learnership opportunity for candidates interested in customer service, order processing, logistics coordination and sales support.
The role focuses on managing customer orders from receipt through to shipment while acting as a link between customers, operations and sales teams.
Successful candidates will gain practical exposure to customer care processes, order management, inventory, shipping documentation and customer relationship management.
Purpose of the Learnership
The main purpose of the role is to:
- Process sales orders from receipt through to shipment.
- Support assigned customers and affiliates.
- Coordinate with sales and operations teams.
- Ensure customer requirements are handled efficiently.
- Help resolve customer-related issues.
- Support effective and cost-conscious service delivery.
Core Responsibilities
Successful candidates will be responsible for:
- Managing the sales order process from receipt of order through to shipment.
- Supporting assigned customers and affiliates.
- Communicating with customers, sales and operations teams.
- Ensuring Coca-Cola order and sample processes are followed.
- Interpreting and analysing customer schedules.
- Prioritising orders.
- Resolving issues and customer complaints.
- Confirming pricing and inventory availability.
- Providing shipping date information.
- Coordinating transportation with forwarders and freight teams.
- Managing international order requirements where applicable.
- Supporting inspection and shipping documentation processes.
- Preparing invoices.
- Preparing debit and credit notes.
- Processing customer notifications.
- Managing customer returns.
- Coordinating with relevant departments to ensure on-time deliveries.
- Managing customer expectations.
- Coordinating with planning teams on demand and stock positions.
- Maintaining accurate customer records.
- Updating customer-specific information.
- Maintaining information relating to contracts, labelling, packaging and stock requirements.
- Supporting other team members where necessary.
- Selecting the correct communication method depending on urgency.
- Helping resolve difficult customer situations.
- Identifying opportunities to improve customer care.
Minimum Requirements
Applicants must have:
- Grade 12 / High School / Secondary Education.
Preferred Qualifications
An Associate Degree or University Degree will be preferred.
Advantageous Experience
The following will be advantageous:
- 1 to 2 years of experience in a customer-facing role.
- Previous industry experience.
Skills and Competencies
Applicants should have:
- Good interpersonal skills.
- Good communication skills.
- Customer relationship management skills.
- Basic SAP knowledge.
- Basic knowledge of order entry systems.
- Basic inventory management knowledge.
- Microsoft Office skills.
- Basic negotiation skills.
- Understanding of Incoterms.
- Understanding of shipping terminology.
Who Should Apply?
This opportunity may suit applicants interested in careers in:
- Customer Service
- Customer Care
- Sales Administration
- Logistics
- Supply Chain
- Order Management
- Export and Shipping Administration
How to Apply
Applications must be submitted online through the official Givaudan careers portal.
Click here to apply for Givaudan Customer Care Learnerships 2026 / 2027
Applicants should complete the online application carefully and ensure that all required information is accurate before submitting.
Important Application Information
Applicants should ensure that:
- They have at least Grade 12.
- Their CV is up to date.
- Their contact details are correct.
- Relevant customer service or industry experience is clearly indicated.
- SAP, Microsoft Office, logistics or shipping knowledge is included where applicable.
- The online application is completed in full.
Closing Date
Not specified
Applicants are encouraged to apply as soon as possible while the opportunity remains available.
