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Role Purpose: Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Responsibilities:
- Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support.
- Customer Experience: To provide service excellence and achieve customer satisfaction
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Requirements:
FETCÂ or Higher qualification in the folowing areas:
- Business,
- Commerce
- Management Studies
How to Apply
Apply Online for the ABSA: Call Centre Agents (Inbound & Outbound)
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