Momentum: Service Agent Internships 2021 / 2021

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Momentum: Service Agent Internship Programme 2021 / 2021

Momentum Life is looking for a client focus and determined Service Agent Intern to join our Fastlane team.

As a Service Agent Intern, you will be introduced to the various processes and client interaction practices related to the Momentum range of products in order to effectively contribute to MMH’s strategic objectives. Your role will be focused on interaction with key stakeholders which includes clients and/or intermediary networks and service providers both telephonically and electronically (e-mail). In your role as Service Agent Intern your voice and your dedication to service excellence will be the personal connection in a world centred by our clients. This position is based at our Head Offices in Centurion.

Responsibilities:

Include but not limited to:

Compose thoughtful, personalized telephonic and email responses for a variety of client needs.
Schedule appointments for client insurance medicals.
Conduct and complete telephonic medical and non-medical questionnaires.
Maintain active engagement with customers and promptly act on various interaction platforms.
Contribute to the achievement of set team targets.
Take responsibility for managing both reputational and financial risk as a result of interactions with both internal and external clients.
Maintain client confidentiality at all times.
Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
Adhere to Client Centricity and Treating Customers Fairly Principles.
Actively improve own performance and drive own development; including to continuously improve knowledge levels for personal growth and improvement.
Contribute to the team’s success through being an effective team player.