Closing Date: Friday 2nd of December 2022
Organization Optimi
Employment Type Internship
Province Gauteng
Town/City Centurion
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Details
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Optimi is currently looking to hire an individual with exceptional communication and analytical skills to join our team as a Technical Support Intern. The ideal candidate should display the desired level of technical competency and be eager to learn.

Responsibilities:

  • Diagnose system related problems and where necessary escalate the problem to the relevant system providers.
  • Support departments with system-related queries.
  • Provide ongoing support on project solutions to operational teams.
  • Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.
  • Identify areas for project requirements to address ongoing issues,
  • Identify areas for upskilling operational teams to handle support queries, training of champions and automating resolutions.
  • Provide general reporting on trends and productivity.
  • Assist with report creation, interpretation and, where necessary, restructuring of data.
  • Prioritize tasks while applying a systematic approach to problem-solving.
  • Coordinate the required resources in the respective team to resolve issues effectively.

 

Requirements:

  • Bachelor’s Degree or Final year student in:
  1. IT
  2. Engineering
  3. or related field.
  • Proficient in MS Excel, SQL Server, MS Word.
  • Well-spoken with a good command of English verbally and in written communication.
  • Must be detail-orientated and analytical.

How to Apply

Apply Online for the Optimi: Technical Support Internship Programme 2022 / 2023

NB. Should you not receive a call from us in 14 days, please consider your application unsuccessful

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Optimi: Technical Support Internships 2022 / 2023

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