SASSA invites unemployed youth to apply for the following Government entry level Job / position.
Position Title / Name: Call Centre Agent
Reference No: SAS 12/12/2024-18
Stitpend: R202 233- R 235 611 p.a. excluding benefits
Location: Head Office Pretoria
Nature of Position: Permanent
Job level: Grade 12 / Junior / Entry level SA Government Jobs
Responsibilities:
- The incumbent will be responsible for receiving and placing of calls;
- Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system;
- Investigating and providing feedback;
- Updating of information on the Integrated Customer Care Application;
- Monitor and follow up on requests that have been sent to back office and responsible managers;
- Attending to e-mail enquiries;
- Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to
Minimum Requirements:
- Candidates should hold a Grade 12 / Senior Certificate (NQF Level 4);
- Computer literacy is essential.
Experience: 0 – 1 years’ experience
Knowledge and Skills: SOCPEN, Legislation, Policy, Procedure & Standards (Social Assistance Act), SASSA Act, Social Assistant delegations and procedures) Organizational arrangements and awareness.
How to Apply
Applications must be submitted with a Z83 form (Download Here) and must be accompanied by recently updated CV. Please indicate the Reference number, Position and Area/Centre on your application form.
NB. Only shortlisted candidates will be required to submit certified copies of an ID documents, qualifications, and recent academic transcripts / records.
Applications must only be Hand Delivered at: 501 Prodinsa Building SASSA Head Office, Corner Steve Biko and Pretorious Street Pretoria 0083.
