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We’re looking for energetic and motivated people to work in our dynamic Fashion Call Centre. Applicants should be able to work shifts and should have access to reliable transport.
Call Centre Operating Hours:
- 07:30am to 19:30pm Monday to Friday – rotational shifts
- 08:00am to 17:00pm Saturday (alternate) – rotational shifts
Responsibilities:
- Advises customer of total due amount (arrears + instalment due).
- Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
- Advises customer of the relevant consequences of non-payment or benefits of making payment.
- Negotiate for total due/Multiple PTPs.
- Offers the option to pay via credit card and explain benefits of paying via credit card.
- Offer a debit order and explain benefits of a debit order payment.
- All info updated correctly and correct action codes used.
How to Apply
Requirements:
- Grade 12 / Matric or equivalent qualification
- Previous relevant experience (collections experience) is advantageous.
Competencies:
- Excellent customer relations and people skills
- Excellent communication skills and vocal style
- A competitive nature with a desire to succeed
- A high degree of patience and tolerance
- An ability to focus and concentrate
- An ability to adapt and persist
- An ability to control emotions
- The ability to solve problems
- Strong negotiation skills
- Basic PC skills
Location: Pretoria
Apply Online for the Truworths: Collections / Call Centre Agents
Location: Cape Town
Apply Online for the Truworths: Collections / Call Centre Agents
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