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FlySafair invites applications from suitably qualified candidates for the position of Customer Service Agent at O.R. Tambo International Airport in Johannesburg.
Job Type: Permanent
Reference Number: Customer service agent – JNB
Job Description
The successful candidate will report to the Manager: Base Airport and will be responsible for:
- Assisting passengers with ticket sales, bookings, and flight changes
- Handling flight disruptions or cancellations professionally
- Managing and safeguarding confidential information
- Addressing customer complaints promptly
- Escalating complex issues to the Supervisor
- Providing excellent customer service at all times
Minimum Requirements
- Grade 12 or equivalent
- Experience in airport operations and ticket sales
- Willingness to work weekends, public holidays, flexible hours, and shifts
- Computer literate (MS Word, Excel, Outlook)
- Excellent verbal and written English, including phone etiquette
- Strong conflict resolution skills
Personal Attributes
- Punctual and reliable
- Assertive and patient
- Trustworthy and professional
- Able to perform under pressure
- Good time management skills
- Customer-focused and service-oriented
How to Apply
Click here to apply for FlySafair Customer Service Agent Vacancy 2025 (1 Post):
Apply Online
Note:
- Email applications will not be accepted
- Preference will be given to under-represented designated groups
- If you do not receive feedback within 2 weeks after the closing date, consider your application unsuccessful
FlySafair reserves the right not to proceed with the vacancy and to appoint based on operational requirements.
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